Privacy Policy

At Vioraa Baby, operated by Vioraa Home Textiles, we value the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or place an order.

By using our website, you agree to the practices described in this Privacy Policy.

Information We May Collect

When you browse our website, create an enquiry or make a purchase, we may collect certain personal information, including:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Order and transaction details

• Customer support communications

• Device and browser information

• IP address

• Website usage and analytics information

• Cookie-related information

We collect only the information reasonably necessary to provide our products and services, process orders and improve your shopping experience.

Payment Information

Payments made through our website may be processed by authorised third-party payment gateways and banking partners.

Vioraa Baby does not intentionally store complete credit card, debit card, banking or other sensitive payment credentials on its website.

Payment providers may collect and process information according to their own privacy and security policies.

How We Use Your Information

We may use your personal information to:

• Process and confirm your orders

• Arrange shipping and delivery

• Send order and payment confirmations

• Provide shipment and tracking updates

• Communicate regarding your purchase

• Process replacements and eligible refunds

• Respond to customer service enquiries

• Prevent fraudulent or unauthorised transactions

• Improve our website, products and customer experience

• Maintain accounting, taxation and business records

• Comply with applicable legal requirements

• Send promotional or marketing communications where you have provided consent

We will not use your personal information for purposes unrelated to our business or services without an appropriate legal basis or consent where required.

Sharing of Personal Information

To operate our website and fulfil orders, we may share necessary information with trusted third parties, such as:

• Courier and logistics providers

• Payment gateways

• Banking partners

• Website hosting providers

• Technology and IT service providers

• Analytics providers

• Communication and marketing service providers

• Professional advisers

• Government or regulatory authorities where legally required

These parties are provided only with the information reasonably required to perform their respective services.

Vioraa Baby does not sell or rent customers' personal information.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the website.

Cookies may be used to:

• Remember your preferences

• Keep shopping features functioning correctly

• Analyse website traffic

• Understand customer behaviour

• Improve website performance

• Support relevant marketing activities

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorised access, misuse, loss or disclosure.

However, no website, online transaction or electronic transmission can be guaranteed to be completely secure. Human beings did, after all, connect almost the entire economy to the internet and then act surprised when security became complicated.

We therefore encourage customers to keep their passwords, devices and account information secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil orders and provide customer service

• Maintain business and accounting records

• Comply with taxation requirements

• Resolve disputes

• Meet applicable legal obligations

Some information may need to be retained even after a customer requests deletion where retention is required by law or necessary for legitimate business purposes.

Your Rights

Subject to applicable law, you may contact us to request:

• Access to your personal information

• Correction of inaccurate information

• Updating of incomplete information

• Deletion of eligible personal information

• Withdrawal of consent for optional marketing communication

• Assistance regarding a privacy-related concern or complaint

Certain information may not be eligible for deletion where we are legally required to retain it.

Marketing Communications

If you choose to receive promotional emails, messages or other marketing communication from Vioraa Baby, we may use the contact information you provide for that purpose.

You may withdraw your consent or unsubscribe from optional marketing communications at any time using the available unsubscribe option or by contacting us.

Transactional communications relating to your orders, payments, deliveries, replacements or customer-service requests may still be sent where necessary.

Children's Privacy

Our products are intended for babies and children, but our website, ordering process and purchasing services are intended for use by adults.

We do not knowingly collect personal information directly from children.

Parents or guardians who believe that a child has provided personal information to us without appropriate permission may contact us so that we can review the matter.

Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment services, social-media platforms or other services.

Vioraa Baby is not responsible for the privacy practices, security or content of independently operated third-party services.

Customers are encouraged to review the privacy policies of those services before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or legal requirements.

Any revised Privacy Policy will be published on our website with an updated effective date where applicable.

Contact Us

For privacy-related questions, requests or concerns, please contact:

Vioraa Baby
Legal Entity: Vioraa Home Textiles
Address: 97, Universal Garden, Kothai Nagar, Karur – 639002, Tamil Nadu, India
Email: vioraa.baby@gmail.com
Phone / WhatsApp: +91 75988 51499

Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Vioraa Baby – Wrapped with Love.