Shipping Policy

At Vioraa Baby, we aim to deliver your baby essentials safely, carefully and within a reasonable timeframe. Every order is packed with attention before being handed over to our delivery partners.

Order Processing

Orders are generally processed and dispatched within 1–2 business days after successful order confirmation and payment.

Orders placed on Sundays, public holidays or non-working days will be processed on the next business day.

Delivery Timeline

Delivery time may vary depending on your location, courier availability and serviceability. Any estimated delivery date shown at checkout is an estimate and should not be considered a guaranteed delivery date.

Delivery may occasionally be delayed due to circumstances such as:

• Courier or logistics disruptions

• Public holidays

• Weather conditions

• Regional restrictions

• Incorrect or incomplete shipping information

• Events beyond our reasonable control

Shipping Availability

Vioraa Baby currently delivers orders within India only.

Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before you complete your order.

Order Tracking

Once your order has been dispatched, tracking information may be shared through the contact details provided during checkout, depending on the courier service used.

Please ensure that your email address and mobile number are entered correctly while placing your order so that you can receive important delivery updates.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check your:

• Name

• House or flat number

• Street or locality

• City

• State

• PIN code

• Mobile number

before completing your purchase.

Address changes may be requested before the order is dispatched. However, once the package has been handed over to the courier, we may not be able to modify the shipping address.

Failed Delivery Attempts

If delivery cannot be completed because the recipient is unavailable, the address is incorrect or the customer cannot be contacted, the courier may make another delivery attempt or return the shipment to us.

Any additional shipping charges arising from incorrect information or repeated delivery attempts may need to be borne by the customer where applicable.

Damaged, Tampered or Incomplete Packages

If your package arrives damaged, tampered with, incomplete or contains an incorrect product, please contact us within 3 days of delivery.

Please provide:

• Your name and order number

• Clear photographs or a video of the package

• Clear photographs of the product received

• A photograph of the shipping label

• A short description of the issue

Our team will review the information and assist you according to our replacement and refund policy.

Delayed Orders

While we make every reasonable effort to ensure timely delivery, Vioraa Baby cannot be held responsible for delays caused by courier companies, natural events, regional restrictions, incorrect addresses or circumstances beyond our reasonable control.

If your shipment is significantly delayed, you may contact our customer support team for assistance.

Contact Us

For shipping-related queries, please contact:

Vioraa Baby
Legal Entity: Vioraa Home Textiles
Email: vioraa.baby@gmail.com
Phone / WhatsApp: +91 75988 51499
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Please include your order number when contacting us regarding an existing shipment.

Vioraa Baby – Wrapped with Love.