Refund policy

Return & Refund Policy

At Vioraa Baby, every product is carefully checked before dispatch. We want you to receive your order in the best possible condition. However, if you receive a damaged, defective, incorrect or incomplete product, you may request a replacement according to the terms below.

Replacement Eligibility

A replacement request must be raised within 3 days of delivery.

You may request a replacement if:

  • The product is received in a damaged condition.

  • The product has a manufacturing defect.

  • You receive a product different from what you ordered.

  • An item is missing from your delivered package.

To raise a replacement request, please contact us with the required details and supporting photographs or video.

Information Required

Please provide:

  • Your name

  • Order number

  • Description of the issue

  • Clear photographs or video of the product

  • Photographs of the outer and inner packaging

  • Photograph of the shipping label

The product should remain unused, unwashed and in its original condition, along with its packaging, labels and accessories.

Non-Returnable / Non-Replacement Cases

Returns or replacements will generally not be accepted in the following situations:

  • Change of mind

  • Change in colour or personal preference

  • Product has been used, washed, altered or damaged after delivery

  • Request is raised after the 3-day eligibility period

  • Minor differences in colour due to lighting, photography or screen settings

  • Minor variations in print placement, stitching, dimensions or appearance that may naturally occur in textile products

  • Product was purchased through another marketplace or third-party seller

For products purchased through another marketplace, customers should raise the request directly through the respective platform.

Replacement Process

Once your request is received, our team will review the submitted information.

If the request is approved, we may:

  • Arrange a replacement, or

  • Provide instructions for returning the product

Replacement approval is subject to verification of the issue and product condition.

Refunds

Refunds may be provided in eligible cases where a replacement cannot be offered.

If the same product is unavailable, you may be offered:

  • An alternative product of equivalent value, or

  • A refund for the unavailable product

Approved refunds will be processed to the original payment method used while placing the order.

The time required for the refund to reflect in your account may vary depending on your bank, card issuer or payment provider. Because apparently even money needs a scenic route sometimes.

Order Cancellation

You may request cancellation before your order has been dispatched.

Once an order has been shipped, cancellation may not be possible.

If an eligible prepaid order is cancelled before dispatch, the applicable refund will be processed to the original payment method.

Damaged or Incorrect Orders

If you receive a damaged, defective, tampered, incomplete or incorrect order, please contact us within 3 days of delivery.

We strongly recommend taking photographs or a short unboxing video when opening the package, as this may help us review your request more efficiently.

Contact Us

For return, replacement or refund assistance, please contact:

Vioraa Baby
Legal Entity: Vioraa Home Textiles
Email: vioraa.baby@gmail.com
Phone / WhatsApp: +91 75988 51499

Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Please mention your order number while contacting us regarding an existing purchase.

Vioraa Baby – Wrapped with Love.