Terms of Service

These Terms of Service govern your use of the Vioraa Baby website and the purchase of products offered by Vioraa Home Textiles. By visiting our website, placing an order or using our services, you agree to these Terms of Service.

Please read these terms carefully before using the website. Because apparently even buying a soft muslin blanket now requires a legal framework large enough to frighten a small corporation.

1. About Vioraa Baby

Vioraa Baby is owned and operated by Vioraa Home Textiles, based in Karur, Tamil Nadu, India.

Our website offers baby textile essentials including muslin swaddles, blankets, washcloths, burp cloths and other related products.

2. Website Use

You agree to use this website only for lawful purposes.

You must not:

• Attempt to damage, disrupt or interfere with the website

• Attempt to gain unauthorised access to any part of the website

• Use the website for fraudulent or unlawful activities

• Submit false or misleading information

• Copy, reproduce or commercially exploit website content without permission

• Upload malicious software, viruses or harmful code

• Use automated systems in a way that interferes with normal website operation

We reserve the right to restrict or terminate access to the website where misuse, fraud or unlawful activity is suspected.

3. Product Information

We make reasonable efforts to ensure that product descriptions, sizes, colours, images, prints and other information displayed on our website are accurate.

However, customers should understand that:

• Colours may appear slightly different due to screen settings, lighting or photography

• Print placement may vary between individual textile products

• Minor variations in dimensions or stitching may occur

• Natural textile variations may occur between products

• Fabric appearance may change if washing or care instructions are not followed

Such reasonable variations will not automatically be considered manufacturing defects.

4. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit quantities available for purchase

• Discontinue products

• Update product designs

• Modify product descriptions

• Change availability without prior notice

If a product becomes unavailable after you place an order, we may contact you regarding a replacement, alternative product or refund where applicable.

5. Pricing

All prices displayed on the website are generally shown in Indian Rupees (INR) unless otherwise stated.

Prices, discounts, offers and promotional campaigns may change without prior notice.

The price displayed at the time your order is successfully placed will normally apply to that order.

We reserve the right to correct pricing errors. If an incorrect price is displayed due to a technical, typographical or system error, we may cancel the affected order and issue an applicable refund.

6. Payments

Orders will be processed only after successful payment or confirmation through an available payment method.

Payments may be processed through third-party payment gateways, banking partners or payment service providers.

Vioraa Baby is not responsible for delays or failures caused by third-party payment providers, banks or payment networks.

7. Order Acceptance

Receiving an order confirmation does not necessarily mean that an order has been finally accepted.

We may cancel or refuse an order in circumstances including:

• Product unavailability

• Incorrect pricing

• Incorrect product information

• Payment failure

• Suspected fraudulent activity

• Incorrect or incomplete delivery details

• Unserviceable shipping location

• Technical errors

• Circumstances beyond our reasonable control

If we cancel an eligible prepaid order, the applicable amount will be refunded through the original payment method.

8. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been shipped, cancellation may not be possible.

To request a cancellation, please contact our customer support team with your order number as soon as possible.

Cancellation requests are subject to order status and processing stage.

9. Shipping and Delivery

Orders are generally processed and dispatched according to our Shipping Policy.

Delivery times shown on the website are estimates and may vary depending on:

• Customer location

• Courier serviceability

• Weather conditions

• Public holidays

• Logistics disruptions

• Regional restrictions

• Incorrect delivery information

• Circumstances outside our reasonable control

Customers are responsible for providing accurate and complete shipping details.

10. Returns, Replacements and Refunds

Returns, replacements and refunds are governed by our separate Return & Refund Policy.

Customers should review that policy carefully before placing an order.

Eligible replacement requests generally need to be raised within the period specified in the Return & Refund Policy.

Products that have been used, washed, altered or damaged after delivery may not be eligible for return or replacement.

11. Product Care

Customers should follow all washing, care and usage instructions provided with the product.

Improper washing, handling, storage or use may affect the quality, colour, softness or durability of textile products.

Damage resulting from incorrect product care may not qualify as a manufacturing defect.

12. Baby Product Safety

Our products must always be used responsibly and appropriately.

Parents and caregivers are responsible for:

• Selecting products suitable for the child's age and development

• Following relevant product instructions

• Providing appropriate adult supervision

• Using baby products only for their intended purpose

Vioraa Baby does not replace professional medical, childcare or safety advice.

13. Intellectual Property

The Vioraa Baby name, logo, product photographs, graphics, website text, designs, branding and other content are owned by or licensed to Vioraa Home Textiles, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell or commercially use this content without prior written permission.

Unauthorised use of our brand identity or website content may result in appropriate legal action.

14. Reviews and User Content

If customers submit reviews, photographs, comments or other content to us, they must ensure that the content:

• Is truthful

• Does not violate another person's rights

• Does not contain unlawful or abusive material

• Does not contain malicious software

• Does not misrepresent the customer or product experience

We may remove content that violates these conditions or applicable law.

15. Third-Party Services

Our website may use or link to third-party services such as:

• Payment gateways

• Courier companies

• Social-media platforms

• Analytics tools

• Technology providers

• External websites

These third parties operate independently and may have their own terms, privacy policies and security practices.

Vioraa Baby is not responsible for the operation, content or availability of independently operated third-party services.

16. Privacy

Your use of our website is also subject to our Privacy Policy.

Personal information may be collected and processed for order fulfilment, delivery, customer support, fraud prevention, website operation and other legitimate business purposes.

17. Limitation of Liability

To the extent permitted by applicable law, Vioraa Home Textiles will not be responsible for indirect, incidental, special or consequential losses resulting from:

• Website interruptions

• Delivery delays

• Third-party service failures

• Payment gateway failures

• Improper product use

• Failure to follow product care instructions

• Events beyond our reasonable control

Nothing in these Terms of Service excludes rights or liabilities that cannot legally be excluded under applicable Indian law.

18. Indemnification

You agree to be responsible for losses, claims or damages resulting from your misuse of the website, violation of these Terms of Service or infringement of another person's rights, to the extent permitted by law.

19. Changes to These Terms

We may revise these Terms of Service when required due to changes in our website, products, business practices or legal requirements.

Updated terms will be published on the website and may include a revised effective date.

Continued use of the website after changes are published may constitute acceptance of the updated terms where permitted by law.

20. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of India.

Subject to applicable consumer-protection laws, disputes relating to the website, products or services will fall under the jurisdiction of the competent courts in Karur, Tamil Nadu.

21. Contact Information

For questions regarding these Terms of Service, please contact:

Vioraa Baby
Legal Entity: Vioraa Home Textiles
Address: 97, Universal Garden, Kothai Nagar, Karur – 639002, Tamil Nadu, India
Email: vioraa.baby@gmail.com
Phone / WhatsApp: +91 75988 51499

Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Vioraa Baby – Wrapped with Love.